*Is it safe to use my credit card?
The Empowering Style site is authenticated by VeriSign. Through the use of a Secure Server ID, VeriSign ensures that your shopping and billing information is encrypted and therefore protected from unauthorized users.

*How do I know my order has been placed?
We'll send you an e-mail confirming the items you've purchased with an order number.  

*What are the shipping charges?
See Shipping Page

*Do you ship outside the continental USA?
We ship anywhere in the continental USA, plus; Alaska, Hawaii , Guam, Puerto Rico, US Military Bases:  We do not ship outside of the mentioned areas.

*How long does my order take to arrive?
Orders are processed most of the time in approx. 2 BUSINESS days of receipt and clearing of payment, and should arrive in 7 BUSINESS days or less after processing, not including Saturdays, Sundays or holidays for a total of 9 BUSINESS days or less.  Shipping is via UPS unless going to a PO Box, then it goes via USPS which is not trackable by us and may require an extra few days, due to the post office.  All items carry insurance and must be signed for.  You cannot request on your order for "NO SIGNATURE REQUIRED".

*Do you provide any email notifications? 
We follow thru all the way with your order.  You are automatically sent an email when your order is placed with us so that you can confirm your order and information. 

*What if I need to cancel an order after I placed it?

If you cancel an order after you have placed the order, and the online order number has been generated, you are responsible for the shipping charges and 25% restocking fees.   

*What if I receive a damage or am missing an item? 
If you have Claims/Damages, please send us an email.  PLEASE DO NOT CALL IN DAMAGES.  We will explain what you need to do and explain what we will do.  We will refund 100% on damaged items with proof of damage such as a photo.

If you are missing an item, please wait 1-2 more business days, in case the order was separated in transit. If an item is missing, please send us an email with you order number and which items are missing items.

*What if an item is not available for any reason?
If an item[s] is/are not available, we will not backorder and will refund your funds for any "N.A." or  "Out of Stock" item[s].  If an item is "Out of Stock" and is expected to be in within 24 hrs, we will contact you via email or telephone and see if you desire to wait the 24 hrs or to proceed with a refund.  If you receive a refund, please read your email because we will let you know via email why you are receiving a refund.  For example: N.A. = NOT AVAILABLE or DISC = DISCONTINUED.

*Do you have a return policy?
We have a 15 day 100% guarantee on merchandise from the date of delivery.  You must contact us to make arrangements for any returns.  Please do not take it upon yourself to simply return any merchandise or you will void any and all return rights.  We will provide instructions to you via email on how, when and where.  All orders returned, for other than damages will be charged a 25% restocking fee plus shipping.  Please check your merchandise carefully upon ordering and receipt of order.

*What’s the best way to get wax out of a carpet or rug?
Heat up an iron, place a paper towel over the wax spill, and run the iron over the paper towel. As the wax liquefies, the paper towel will absorb it.